Our Privacy Policy
Privacy Policy
Effective Date June 23, 2026 · Last Updated June 23, 2026
HarborWell, Inc. ("HarborWell," "we," "us," or "our") is a 501(c)(3) nonprofit community wellness organization headquartered in Goldsboro, North Carolina.
We are committed to protecting the privacy and confidentiality of every individual who interacts with our website, services, and programs.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us for support, make a donation, purchase a product, or otherwise engage with HarborWell.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
2.1 Information You Provide Directly
We collect personal information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
Collected when you submit contact forms, subscribe to our newsletter, or request wellness support.
2.2 Information Collected Automatically
We automatically collect certain information about your visit, including:
- Browser type
- IP address
- Pages visited
- Cookies and similar technologies
This helps us improve your browsing experience and better understand website usage.
Secure Payment Processing (Donations & Purchases)
Your financial security is our highest priority.
HarborWell does not directly collect, process, or store your credit card numbers, bank account information, or other sensitive financial data.
3.1 Third-Party Payment Processors
Donations and purchases are securely processed through trusted third-party payment providers including:
The Redirect Process
When making a donation or purchasing a product, you are securely redirected from HarborWell's website to the payment provider's secure checkout page.
No Access to Financial Information
HarborWell never receives or stores your complete payment information. Your financial credentials remain with the payment processor.
Information We Receive
After a successful transaction, we receive only the information required to complete your request, such as name, email address, transaction amount, and shipping address (when applicable).
3.2 Security Standards
Our payment providers comply with PCI-DSS (Payment Card Industry Data Security Standard), ensuring industry-standard security and encryption.
3.3 Third-Party Privacy Policies
Because payment transactions occur on third-party platforms, we encourage you to review the privacy policies of PayPal and Venmo.
Confidentiality of Support Interactions
HarborWell treats all information shared during support interactions—including our hotline, text-to-chat services, and contact forms—as confidential.
- We do not share identifying information without your consent.
- Information may only be disclosed when legally required or to prevent imminent harm.
- Research and advocacy data is fully anonymized.
How We Use Your Information
Data Security & Retention
We use industry-standard physical, technical, and administrative safeguards to protect your information.
Personal information is retained only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.
Your Rights and Choices
You have the right to:
Contact Us
HarborWell, Inc.
P.O. Box 10412
Goldsboro, NC 27532
HarborWell, Inc. is a 501(c)(3) nonprofit community wellness organization.